Request the file. Receive the file.
Your authorised staff request a box or a file by its code. We prepare it and deliver it to your office against a signed handover note, or send you a scanned copy instead of moving the original.
- Box
- CTL-BX-004812
- Requested
- One supplier file
- Delivery
- Scanned copy
- Requested by
- Registered authoriser
Why companies need this service
The whole value of an offsite archive lies in how quickly you can reach it. If you cannot get a file when you need it, you are paying to store paper you never use.
That is why we treat every request as a logged movement: who asked, what was requested, when it left, and when it came back.
How we deliver Retrieval & Delivery
Request
The authoriser sends the request with the box code or file details, by WhatsApp or email.
Verification
We confirm the requester is on your company's approved list.
Preparation
The box or file is pulled from its location and its exit is logged.
Delivery
The original is delivered against a signed note, or scanned and sent digitally.
Return
When you are done, the file is collected and returned to the same shelf location.
What you receive
- Standard or urgent retrieval, on timelines set in the contract
- Delivery across Greater Cairo, and other governorates by arrangement
- A scanned copy instead of the original when that is enough
- A log of all retrieval requests that you can share with auditors
Most requested by
The industries that ask for this service most often:
What clients ask about Retrieval & Delivery
How long does retrieval take?
Standard and urgent timelines are set in the contract based on your expected request volume and location. We do not commit to timelines before they are agreed.
How is retrieval priced?
Per retrieval request, and per delivery trip. Grouping requests into one trip lowers the cost.
Can we request a single file from inside a box?
Yes, if the archive is indexed at file level. Otherwise the whole box is sent.
Services that go with this one
Records & Archive Storage
Offsite storage for archive boxes, each with its own code and shelf location.
Service details →Document Scanning & Digitisation
Paper documents converted into indexed digital files, with originals kept safe.
Service details →Indexing & Data Entry
Sorting, classification and data capture at box, file or document level.
Service details →