Customer files multiply with every new portfolio
Lenders and insurers create a file for every customer, every contract and every guarantee. As the portfolio grows the question becomes: where do we keep all of this, and how do we reach one specific file when the auditors ask?
Documents we handle in this industry
- KYC files and customer identity documents
- Financing contracts, promissory notes and collateral
- Credit and collections files
- Insurance policies and claims
What makes these archives difficult
- Large volumes of similar files that are hard to sort by hand
- Audit and review requests that need specific files quickly
- Sensitive personal data that needs clear control over who can reach it, especially now that the executive regulations of the Personal Data Protection Law are in force
How we usually start with Banks, Finance & Insurance
We usually propose offsite storage with indexing at customer-file level, on-demand scanning for frequently requested files, a named list of authorisers for each department, and certified destruction once retention ends.
The final solution is set after a survey, based on archive volume, how often files are requested and how you search for them. You can start with one department before expanding.
The best-fit services for this industry
Records & Archive Storage
Offsite storage for archive boxes, each with its own code and shelf location.
Service details →Indexing & Data Entry
Sorting, classification and data capture at box, file or document level.
Service details →Document Scanning & Digitisation
Paper documents converted into indexed digital files, with originals kept safe.
Service details →Secure Destruction & Shredding
Industrial shredding of confidential documents, with chain of custody and a certificate.
Service details →